Return products

If the purchased in our online store have not  approached the size or lack found, you can take advantage of the return/exchange of goods.

This service is available for 365 days if it is a product of the category "Clothes and shoes" and 14 days - if it is a product of the category "Toys"

According to the legislation of Ukraine are non-refundable:

  • printed editions (books)
  • corset goods
  • perfumery and cosmetic products
  • feather-down products
  • baby toys are soft
  • rubber pneumatic rubber toys
  • toothbrushes
  • comb, combs and massage brushes
  • gloves
  • underwear is naive
  • linen bedding
  • hosiery
  • baby goods (diapers, nipples, feeding bottles, etc.)


To return accepted product that has not been used and has saved labels

 

 To return the goods:

1. Fill out an application for the return (on the blank of the order form):

- Specify the reason for the return,

- Check mark goods which return.

 

2. Repack the product and the statement in the package "Nova Poshta" that you received with the order.


3. Please contact any depots of the "Nova Poshta" package and send us the following data on our account:
Kyiv, warehouse of "Nova Poshta", depots №53

Recipient - Internet-shop «Garnamama» (EDRPOU code - 2650418549), phone: 380672897722

Description of sending - Clothing

Announced cost - please return value in UAH

Payer services – Sender



4. Report by email 365@garnamama.com declaration number and parcel number of your order.

After we receive parcels and checking saving labels we will refund your money for the goods in full.